Top Bar POS & Bar POS Software Solutions at Volante Systems

Customer Success Associate

Job Location : Toronto, ON
Job Style : Full Time
Contact Us: If the position below interests you, please email us a cover paragraph,resume, and salary expectations.

CHAMPIONING PARTNER SUCCESS AT VOLANTÉ SYSTEMS

Volanté is a high growth Enterprise Point-of-Sale SaaS company that prides itself on developing leading-edge hospitality technology that goes toe-to-toe with the largest POS providers in the industry.

As a Customer Success Associate, you will be connecting with our clients to ensure their satisfaction with our products and services. We need someone who can effectively communicate with our clients to understand their needs in order to strengthen our relationships, as well as conduct product training to help onboard our partners.

WHAT YOU'LL DO

  • Connect with our clients and ensure their satisfaction with our products and services. Follow up with their needs while delivering exceptional customer service
  • Conduct training sessions to internal and external stakeholders to teach them how to use our products and services
  • Perform some administrative duties support cross-functional teams

WHAT YOU HAVE

  • Excellent verbal and written communication skills. You will be liaising with Volanté and our clients, so it is important to have great communicative abilities and to be able to provide updates and action plans. A College or Bachelor's Degree in sales, communications, business, or management, hospitality, tourism is preferred.
  • Exceptional customer service skills. You must be customer obsessed. Providing an amazing customer experience should run through your blood. Making our customers successful will make you successful.
  • A good attitude – you like to have a great time! It's all about making our customers and partners happy, which in turn will make us happy. If you know how to make everyone happy, then we want you!
  • Natural curiosity. You will be curious about how things work and want to continually learn our software and products.
  • Previous work experience in the hospitality/restaurant industry

WHAT WE ARE OFFERING YOU

  • Competitive salary
  • High-growth potential
  • Health & Dental
  • 2 weeks of vacation

WHO ARE WE? GET TO KNOW US!

Volanté offers an excellent office environment as well as interesting and challenging work. We are looking for leaders to help us execute and grow our business.

We offer competitive compensation packages as well as the opportunity to share in the company's financial success. Our office is a fast paced environment but also allows you to recharge by featuring a ping pong and foosball tables for in-office competition!