Top Bar POS & Bar POS Software Solutions at Volante Systems

Technical Support Specialist

Job Location : Toronto, ON
Job Style : Full Time
Contact Us: If the position below interests you, please email us a cover paragraph,resume, and salary expectations.

Do you want to bring your career to the next level? At Volanté Software Inc, we believe that a supportive environment and the right opportunities allow motivated people to deliver exceptional results. Our teams are filled with dynamic  and energetic individuals who thrive in an environment filled with challenges and growth opportunities.

Volanté is looking for a bright and talented Technical Support Specialist to join our support team; the ideal candidate will have experience in technical support, documentation, client training as well as software and hardware troubleshooting.

Responsibilities

  • Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet customer/partner needs.
  • Document all customer interactions and resolutions in the existing case management systems.
  • Actively contribute to our technical knowledge base, online community, and other technical documentation.
  • Collaboration with internal teams in identifying product defects, designing solutions, and testing.
  • Work effectively with cross-functional teams to include Sales, Channel, Support, Engineering, Operations, etc.

Mandatory Skills/Experience

  • 1-2 years experience in a technical support position
  • A keen analytical mind and advanced problem solving skills coupled with a commitment to extraordinary customer experience.
  • Excellent verbal and written communication skills.
  • A passion for technology.
  • Proven aptitude in managing multiple tasks in a fast-paced, dynamic environment while meeting critical SLAs and deadlines.
  • Prior exposure and ability in reading OS level logs, system logs, and proprietary application logs.

Special Considerations

  • Experience working in the Food and Beverage/ Hospitality Industry
  • Experience with Point of Sale (POS) software